The family service - our areas of responsibility and what we don't do

The Family Service of the University of Graz provides information and advice for parents (to be), internationally mobile families as well as family carers and coordinates the family-friendly campus.

⇒ As a first step, please inform yourself on the website on your topic.

⇒ In the second step, regular appointments are available to you, online or in person.

⇒ Find out more in person at the annual Care Facts information fair.

We offer information on topics relating to work-family balance such as parental leave, childcare hours, care needs and much more.
We are happy to make time for personal appointments. Please inform yourself on your topic in the relevant section on the website beforehand.
We provide support and information during the planning and application phases, also in English.
We provide information on the legal and financial framework conditions in Austria. We conduct anonymous research for you and provide direct and pre-informed contacts.
We support families moving to Graz for professional reasons with relevant information and administrative procedures.
We support internationally mobile families with questions about childcare facilities and schools.
We organise and arrange specific childcare services. We organise childcare for childcare gaps and shortages.
We offer information and support for internationally travelling conference guests with accompanying families.

Personal consultations are not possible without an appointment.
We do not resolve conflicts in childcare centres. Please speak to the responsible teacher about this.
We will support you in preparing for the meeting if required.
We are not a childcare centre.
We are not an arbitration centre for dissatisfaction with the childcare situation, facilities, and schools in Graz.
We do not administer enrolment in childcare facilities and schools.
We do not organise childcare for individual conferences or congresses at the University.
We do not offer ready-made solutions and do not make decisions for you.
We do not submit applications for you.
We do not intervene with authorities.
We do not research very specialised and individual questions using sensitive personal data.
We do not research comprehensive legal and financial frameworks in other countries.
We cannot provide individual support to external families.
However, the website is accessible to everyone.